Animal Health Check – Privacy Policy
Last Updated: 8 April 2026, 15:30
Animal Health Check ("we", "us", "our") is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data when you use our services.
1. Who We Are
Animal Health Check is a service that connects pet owners with approved veterinary practices and facilitates appointment bookings.
For the purposes of data protection laws, we act as a data controller for the information we collect.
2. What Information We Collect
When you use our service, we may collect:
Personal Information
Name
Email address
Phone number
Pet Information
Pet type, breed, age (if provided)
Booking Information
Appointment details
Selected clinic/location
Payment Information
Booking deposit payments are processed securely via third-party providers (we do not store full payment details)
Technical Data
IP address
Website usage data (e.g. pages visited, interactions)
3. How We Use Your Information
We use your data to:
Process and manage your booking
Communicate with you about your appointment
Send reminders and important updates
Improve our services and user experience
Share necessary details with the veterinary practice handling your appointment
Comply with legal obligations
4. Sharing Your Information
We may share your data with:
Partner veterinary practices (to deliver your appointment)
Service providers (e.g. payment processors, email/SMS platforms, CRM systems)
Legal authorities where required
We do not sell your personal data.
5. Data Storage & Security
Your data is stored securely using trusted third-party platforms
We take reasonable steps to protect your information from unauthorised access, loss, or misuse
Payment details are handled securely by external providers
6. Data Retention
We only keep your data for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
7. Your Rights
Under UK data protection laws (UK GDPR), you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
8. Cookies
We may use cookies and similar technologies to improve your experience and track website performance.
9. Third-Party Links
Our website or communications may contain links to third-party sites.
We are not responsible for their privacy practices.10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.11. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Want to speak directly with someone on our team?
Call 0141 403 9652
Can I come if I’m with another vet?
Yes, you’re welcome to visit us even if you’re registered with another vet. This is a 20-minute consultation with you and your pet, where we’ll cover any concerns you may have
What makes this health check different?
Glad you asked (and yes, we know you scrolled all the way down here to find out). A standard health check is like someone glancing at your car and saying “looks fine.” Our check is like lifting the bonnet, running diagnostics, and telling you what’s really going on. Before it turns into a breakdown. That's why we call it the pet MOT.
How much does it cost?
All of this for FREE! Secure today with only a £4.95 deposit
What if I want to join the Practice after my visit?
Yup! Just ask the vet at the end of your appointment if you'd like more information about registering with the practice.
Can I reschedule?
Yes, absolutely. We require at least 24 hours’ notice. You’ll find the phone number to reschedule in your booking confirmation email. Just give us a quick call and we’ll sort a new time that works for you.
Why a refundable deposit if its Free?
Yes, absolutely. We require at least 24 hours’ notice. You’ll find the phone number to reschedule in your booking confirmation email. Just give us a quick call and we’ll sort a new time that works for you.